I have forgotten my debit card PIN

  • Barclays app

    You can see your PIN securely in your app:

    1. Select ‘Your cards’ on the app home page.
    2. Choose the debit card you want to see the PIN for.
    3. Select ‘View card details & PIN’.
    4. You'll need to enter your 5-digit app passcode, then select ‘View card PIN’.

    Your PIN will be displayed for 30 seconds.


  • Online Banking

    1. Log in and select ‘View my debit card PIN’. 
    2. Select your debit card.
    3. Follow the on-screen instructions. You’ll need to have your debit card with you, or know the three-digit security code on the back.
    4. You’ll receive a text message with an authorisation code. Enter this code and select ‘View PIN’.
    5. You’ll see your PIN displayed on screen for 30 seconds.

  • Telephone Banking

    • Personal –  call us on 03457 345 3451 if you’re in the UK or +44 24 7684 20991 if you’re outside the UK. We’re here Monday to Friday from 8am to 8pm, Saturdays from 9am to 5pm and closed on Sundays

    • Premier – call us on 0800 924 73651 if you’re in the UK or +44 161 869 80121 if you’re outside the UK. We’re here 24 hours a day, seven days a week

    • Business – call us on 0345 605 23451 if you’re in the UK or +44 24 7684 20911 if you’re outside the UK. We’re here Monday to Friday from 8am to 8pm and closed on weekends.

    1. To maintain a quality service, we may monitor or record phone calls.  Call charges

  • Branch

    You can visit a branch to ask for a PIN reminder. To keep your account safe, we’ll send it to you in the post.